Talk title TBC
Kate Tarling works with governments and other large organisations to establish a strong foundation for radically improving services, as well as to help them scale transformation efforts organisation-wide.
Working with some of the largest government departments in the UK she has lead on service design, leadership and management, bringing about significant and lasting change for organisations like the Home Office. Previously she worked with Government Digital Service alongside teams delivering major programmes of work to re-design high profile and critical services. She has helped design and deliver life changing products and services in healthcare, most notably for the award-winning Peek Vision.
With some 15 years’ experience in user centred design and strategy, Kate has directed major design programmes for large organisations including EE, Vodafone, Transport for London and AXA. She also spent 5 years in-house directly managing operational services in the telecoms and gaming industry, responsible for significant improvements to product and service performance and efficiency, as well as design.
Kate is director of a consultancy she founded in 2012 and frequently shares practical advice and guidance on the design and management of good services, providing tools and guidance for leadership, teams and individuals. She also coaches tech startups through the global tech accelerator Techstars.